Archon App: Troubleshooting
Quick Links
This article will go through some of the most common Archon App troubleshooting steps, common issues, and how to solve them or seek more specific help.
The best way to contact us is by emailing [email protected].
If you are asking for any help with the Archon App, please include the following info:
- What specifically isn't working? Screenshots to show what you mean are incredibly helpful.
- Include a screenshot of relevant settings
- Add your Main.log file(s), which can be found in Settings -> Support in the app.
- If there are any issues with encounters being detected, etc, adding your Combat Log file is also useful.
Reminder: You can download the Archon App here.
Known Issues
These are some of the issues we are aware of and working on to fix.
start-replay-buffer: This might be because of programs such as RivaTuner. Try adding the Archon App to RivaTuner's Application profile properties, then set Application detection level: None- OneDrive and other cloud sync apps lock permissions, preventing users from recording with an
operation not permittederror - Ultrawide errors: Try using the Software encoding option. This is a limitation of the obs library, and hardware encoders cannot support capturing higher than 4k.
- Audio stops working: This is usually with Bluetooth devices where Windows will assign a new slot for the device after reboot. Try deleting and reselecting your device in the app to fix.
Video
If your issue isn't here or is not solved by following the troubleshooting steps, please send us an email at [email protected].Please note that several third-party apps can interfere with OBS (which we use for videos). Find known conflicts here.
Troubleshooting Steps
- Did you have combat logging enabled in-game?
- Try disabling and re-enabling Recording
- If Preview Video is not working, try a Test Video. Sometimes Preview does not work, but if Test Video works, you should be good to go.
- Try picking a different output folder
Common Issues / FAQ
- Permission Issues
The app doesn't have permissions to write to the selected folder (this can especially be a problem if your save folder is a cloud drive folder like OneDrive, Google Drive, Dropbox etc.)
Solution: Try a different folder and see if that fixes the issue.
- Encounter Detection
Encounters are detected properly, but it's not recording.
Try disabling and re-enabling Recording.
Overlays
If your issue isn't here or is not solved by following the troubleshooting steps, please send us an email at [email protected].Common Issues / FAQ
- Hotkeys aren't working
Note: Hotkeys will only work while the game is in focus.
Try registering a different hotkey to check if your specific combo is invalid (this shouldn't be the case, but let us know if it is)
- Group Applicants doesn't work
The event might be down; check the Event Status here. This generally happens whenever a new patch goes live.
Contact Us
As always, we love to hear your feedback. Please join us on Discord to share any feedback and suggestions, or to ask any questions.
Follow our Twitter for updates!
If you have any support questions, please reach out to our support team at [email protected].